Shipping
Where do you deliver?
Where do you deliver?
We offer shipping to all locations within the United States.
At this time, we do not provide international shipping outside of the USA.
What should I do if my order hasn’t arrived?
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery timeframe and you haven’t received any updates, please start by checking your order tracking. If the tracking information shows any issues, reach out to our customer support team for assistance.
You can contact us by email at support@obsetic.com or by phone at +18602002630. Our phone lines are open from 9 AM to 5 PM EST, Monday to Friday (closed on weekends). We aim to respond within 24 hours during business hours.
How do I track my order?
How do I track my order?
As soon as your order dispatches from our warehouse, you'll receive a confirmation email with a tracking number, allowing you to track the status and location of your shipment.
Is it possible to update my shipping address after placing an order?
Is it possible to update my shipping address after placing an order?
If you spot an error in your shipping address, please email us asap within 24 hours at support@obsetic.com, including your name and order number. We’ll do our best to correct the address before your package is dispatched. Once the order has left our warehouse, we can’t guarantee changes, but we’ll make every effort to help.
Can I pick up my order directly from your warehouse?
Can I pick up my order directly from your warehouse?
Unfortunately, we do not offer a pickup option from our warehouse at this time.
Returns & Refunds
Do you accept product returns?
Do you accept product returns?
Yes, we accept returns in accordance with our 30 Day Return Policy. Items must be returned in new, unused condition and in their original packaging.
If you have any questions about the return process, feel free to email us at support@obsetic.com or call us at +18602002630. Our phone lines are open from 9 AM to 5 PM EST, Monday to Saturday (closed on Sundays). We aim to respond within 24 hours during business hours.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 10–12 business days, depending on your card issuer’s processing times. Refunds are issued only to the original payment method used at checkout.
What’s the process for starting a return?
What’s the process for starting a return?
To start a return please email us on support@obsetic.com. For full information visit us our return policy page.
Payments & Security
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard,
- Amex
- Apple Pay
- Google Pay
- Shop Pay
How do I know my transaction is secure?
How do I know my transaction is secure?
At Obsetic, we prioritize your security by ensuring every credit card transaction is processed in a protected environment. Our payment system is secured with 128-bit SSL encryption, which you can verify by the padlock icon in the top-left corner of your web browser.
We do not store your credit card details after your order is completed. Instead, your payment information is securely sent directly to our banking partners. You can shop confidently, knowing your credit card or bank account details are safe.
To maintain a secure and smooth shopping experience, Obsetic uses a payment security screening process. In some cases, we may require confirmation of customer information before processing certain orders. Please ensure your contact details are accurate and current in case we need to reach out for verification.
Company & Contact
Where is Obsetic based?
Where is Obsetic based?
We're based out of Connecticut in the USA.
87 Meadow St, Hartford, CT 06114, USA
How can I contact Obsetic?
How can I contact Obsetic?
You can contact us by phone or email:
- Phone: +18602002630
- Email: support@obsetic.com
Lines are open between 9am to 5pm EST (except weekends, when we are closed). We aim to respond within 24 hours during our 9am to 5pm EST business hours.
Have questions? Our friendly team is here to help
If you need assistance, check out our helpful FAQs or feel free to contact us directly. We aim to respond within 24 hours of your inquiry. Our business hours are 9 AM to 5 PM EST, Monday to Friday (closed on weekends).
Thank you for choosing Obsetic, we’re committed to delivering exceptional customer care and look forward to serving you!
Obsetic
Open Monday-Friday
9AM-5PM EST
Email: support@obsetic.com
Phone: +18602002630
Address: 87 Meadow St, Hartford, CT 06114, USA
We aim to respond within 24 hours during our 9am to 5pm EST business hours.