Privacy Policy

At Obsetic, your privacy matters. We’re committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy outlines what data we collect when you browse or shop on our website, how we use it, and your rights.

Information We Collect

We collect personal data to fulfill orders, improve your experience, and provide customer support. “Personal Information” refers to any data that can be used to identify an individual. Here's what we collect and why:

Device Information

• Purpose: To optimize site performance and user experience.
• Collected Automatically: Using cookies, log files, web beacons, tags, and pixels.
• Shared With: Shopify (our eCommerce platform).
• Includes: Browser type, IP address, time zone, cookie data, pages viewed, search terms, and site activity.

Order Information

• Purpose: To process orders, payments, shipping, and provide support.
• Collected From: You, at checkout.
• Shared With: Shopify.
• Includes: Name, billing/shipping address, email, phone number, and payment details (e.g., credit card numbers).

Customer Support Information

• Purpose: To assist with inquiries and resolve issues.
• Collected From: Direct communication with you.
• Shared With: Internal team and relevant service providers when necessary.

Minors

Our website is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us so we can delete it.

Sharing Your Information

We may share your personal information with service providers to help deliver our services. For example:

• Shopify powers our online store. View Shopify's privacy policy here: Shopify Privacy Policy.
• We may also share data to comply with legal obligations or protect our rights.

Targeted Advertising & Analytics

We may use your information for targeted marketing through tools like:

• Google Analytics – Learn more here or opt out here.
• Marketing Partners – We may share data on your browsing behavior and purchases through cookies or other tracking tools.
• Shopify Audiences – We may share anonymized purchase and usage data for marketing on other websites.

To learn more about how targeted advertising works, visit the NAI’s educational page.

Opt out of targeted advertising:

• Facebook
• Google
• Bing
• DAA Opt-Out

How We Use Your Information

We use your personal data to:

• Process and fulfill orders
• Manage payments and deliveries
• Communicate with you about products, promotions, or updates

All processing is conducted in accordance with GDPR and the California Consumer Privacy Act (CCPA).

Your Rights

If you're a California resident, you have the right to:

• Access, correct, or delete your personal information
• Appoint an authorized agent to act on your behalf

Contact us to exercise your rights.

Cookies

We use cookies to enhance your experience. These include session and persistent cookies, which help us:

• Remember your preferences
• Track website performance
• Improve customer service and advertising
  

You can manage cookies via your browser settings. Disabling them may impact your experience.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session
checkout_session_lookup	Used in connection with checkout.	3w
checkout_session_token_<<token>>	Used in connection with checkout.	3w
identity-state	Used in connection with customer authentication.	24h
identity-state-<<token>>	Used in connection with customer authentication.	24h
identity_customer_account_number	Used in connection with customer authentication.	12w

 

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session
customer_auth_provider	Shopify analytics.	session
customer_auth_session_created_at	Shopify analytics.	session

 

Cookie Duration

Cookies may be "session" (expire when you close your browser) or "persistent" (stay until a set expiration). Most cookies we use are persistent and last between 30 minutes and 2 years.

Do Not Track

We do not alter our data collection in response to “Do Not Track” signals from browsers.

Policy Updates

We may update this policy to reflect operational, legal, or regulatory changes. Please review it periodically.

Questions or Complaints?

If you have any questions or concerns about how we handle your personal data, please reach out to us using the contact details provided below. If you're not satisfied with our response, you may escalate your concern to the appropriate data protection authority.

We strive to respond to all inquiries within 24 hours during our business hours, 9 AM to 5 PM EST

Thank you for choosing Obsetic. We’re committed to delivering exceptional customer care and look forward to serving you!

Obsetic

Open Monday-Friday

9AM-5PM EST

Email: support@obsetic.com

Phone: +18602002630

Address: 87 Meadow St, Hartford, CT 06114, USA

We aim to respond within 24 hours during our 9am to 5pm EST business hours.