Shipping Policy

Order Processing Time

Orders placed before 5:00 PM are usually processed within 1–2 business days (Monday to Friday) from the time the order is placed. Please note that during busy periods or due to unexpected delays, processing times may be longer. In such cases, we will inform customers as soon as possible.

Important Notes

• Processing time refers to the period required to prepare and dispatch your order after successful placement and payment confirmation.
• Orders submitted after business hours or on weekends will begin processing the following business day.
• Once your order has been processed and shipped, you’ll receive an email with tracking details.
• We do not process, ship, or deliver orders on weekends or public holidays.

Free Shipping Policy

We provide free standard shipping on all orders within the United States. Orders are processed within 1–2 business days and typically arrive at your doorstep within 3–5 business days.

Free Shipping for all orders:

• Rate Name: Economy (Free shipping).
• Order Processing Time: 1 to 2 Business Days (Monday to Friday)
• Shipping Timeframe: 3 to 5 Business Days (Monday to Friday)
• Price: Free.

Order cut off time

Order cut off time is 5:00PM EST (Connecticut).

Order Tracking

Once your purchase is complete, you’ll receive a shipping confirmation email with a tracking number and a link to our tracking page. Simply enter your tracking number on that page to view your order’s status. If you need assistance, feel free to reach out to us at support@obsetic.com. We aim to respond within 24 hours during our business hours, 9 AM to 5 PM EST.

Shipping Carrier Information

Our primary shipping carrier is the United States Postal Service (USPS).

Shipping Methods:

Standard Free Shipping:

• All orders are shipped via USPS standard shipping.
• Delivery times are estimated according to USPS guidelines and may vary based on the destination.

Shipping Restrictions

Once an order is in transit, we’re unable to modify the delivery address. If you need to change the shipping address, please contact us within 24 hours of placing your order at support@obsetic.com. We aim to respond within 24 hours during our business hours, 9 AM to 5 PM EST.

Can I cancel my order if I change my mind?

If you decide to cancel your order before it has been dispatched, we’re happy to process a full refund within 24 hours.

For assistance with returns, please contact us at support@obsetic.com. Our team typically replies within 24 hours during business hours, 9 AM to 5 PM EST.

What should I do if my order arrives damaged?

If your package appears damaged upon delivery, we recommend refusing the parcel and notifying our customer service team. If the package was delivered without your presence and arrives damaged, please contact us for further instructions. We’ll do our best to resolve the issue in line with our return policy.

What if my order gets lost in mail?

If your order hasn’t arrived within 3–6 business days, please get in touch with us. We’ll investigate with the courier to locate your package.
If the parcel is confirmed lost and the shipping address provided was correct, we’ll resend your order at no additional cost.

Please note: If an incorrect address was entered during checkout and the order was delivered accordingly, we cannot be held responsible.

Questions about our shipping policy?

If you have any questions please refer to our FAQs. If you still need assistance please contact us. We aim to respond within 24 hours during our 9am to 5pm EST business hours.

Obsetic

Open Monday-Friday

9AM-5PM EST

Email: support@obsetic.com

Phone: +18602002630

Address: 87 Meadow St, Hartford, CT 06114, USA

We aim to respond within 24 hours during our 9am to 5pm EST business hours.